Especially since the day that I accidentally deleted an album of photos and Straighttalk told me that there was no way to retrieve them back! I'm feeling totally lost and can't call Straighttalk because I can't understand a word they are saying. As I mentioned, I'm not very smart when it comes to this sort of thing, but when I first got the phone, I just assumed that there was an antivirus installed automatically. To "Hard Reset" the phone Share Can't find your answer?
My music is on my SD card, so I don't think that could be the problem. However, before doing so as it will wipe all your data on the device you might want to try and see if you can run antivirus or two on it first. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen. I wasn't sure which one to get from the app store, so I chose CM Security. As I mentioned, I'm not very smart when it comes to this sort of thing, but when I first got the phone, I just assumed that there was an antivirus installed automatically. Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone. It won't let me add any more names to my contact list, but yet, I only have 21 names listed. I've cleared all my caches, and even went as far as deleting several videos and photos, to no avail. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode". To "Hard Reset" the phone So you will have the opportunity to get your data off of it before the reset. I had tried another different one first, but I didn't have room for that, so went with the CM. Make sure that the phone is actually powered off. I have no idea what half the items in storage use are even for or what they mean, so I don't dare delete them. It almost seems like my phone storage got low after I installed the CM Security app. Especially since the day that I accidentally deleted an album of photos and Straighttalk told me that there was no way to retrieve them back! I'm about ready to toss this thing in the trash!! January 15, 1: If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card. Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset. I went over a year before I found out that I had to get my own protection. Remove your SD card, if there is one in the device. I've never liked it from day one! Then press the "Power" button to hard reset the phone. Share Can't find your answer? SD Card Total Space:
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